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Terms of Use

1. Acceptance of Terms

By accessing or using the Royal Irenic Hotel website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website.

2. Modifications

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.

3. Reservations

All reservations made through our website are subject to availability. A valid credit card is required to guarantee your reservation.

4. Cancellation Policy

Cancellations must be made in accordance with our cancellation policy. Please refer to our Cancellation Policy section for details.

5. User Responsibilities

You agree to use the website for lawful purposes only and not to engage in any conduct that restricts or inhibits any other user from using or enjoying the website.

6. Intellectual Property

All content on the Royal Irenic Hotel website, including text, graphics, logos, and images, is the property of Royal Irenic Hotel and is protected by copyright and trademark laws. Unauthorized use is prohibited.

7. Limitation of Liability

Under no circumstances shall Royal Irenic Hotel be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or any services provided.

8. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Royal Irenic Hotel operates.

9. Contact Information

For any questions regarding these Terms of Service, please contact us 

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Privacy Policy

1. Introduction

At Royal Irenic Hotel, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website.

2. Information We Collect

We may collect personal information from you when you:

  • Make a reservation

  • Subscribe to our newsletter

  • Contact us for inquiries

The information we collect may include your name, email address, phone number, and payment information.

3. Use of Information

We may use the information we collect for the following purposes:

  • To process your reservations

  • To communicate with you regarding your stay

  • To send you promotional materials, if you have opted in

  • To improve our services and website

4. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except to provide services you have requested or as required by law.

6. Cookies

Our website uses cookies to enhance user experience. You can choose to accept or decline cookies. However, declining cookies may prevent you from taking full advantage of the website.

7. Your Rights

You have the right to request access to the personal information we hold about you, as well as the right to request corrections or deletions.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

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GDPR Compliance Statement

Introduction

At Royal Irenic Hotel, we are committed to protecting your personal data and ensuring your privacy. This GDPR Compliance Statement outlines how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR).

Data Controller

Royal Irenic Hotel is the data controller for the personal data we collect. Our contact details are as follows:

Royal Irenic Hotel
FA232 Nii Okan Rd, Ogbodjo
Email: royalirenichotel@gmail.com
Phone:+233244559119

Types of Data We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, contact information, date of birth, and identification documents.

  • Booking Information: Reservation details, payment information, and preferences.

  • Communication Data: Correspondence with us, including emails and feedback.

Purpose of Data Processing

We process your personal data for the following purposes:

  • To manage bookings and reservations.

  • To communicate with you regarding your stay.

  • To provide customer support and respond to inquiries.

  • To comply with legal obligations and regulations.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You have given consent for us to process your personal data for specific purposes.

  • Contractual Necessity: Processing is necessary for the performance of a contract with you.

  • Legal Obligation: Processing is necessary for compliance with a legal obligation.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • Right to Object: You have the right to object to our processing of your personal data under certain conditions.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction.

Changes to This Statement

We may update this GDPR Compliance Statement from time to time. We will notify you of any changes by posting the new statement on our website. You are advised to review this statement periodically for any changes.

Contact Us

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Cancellation Policy

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At Royal Irenic Hotel, we strive to provide flexibility for our guests while ensuring a smooth reservation process. Please review our cancellation policy below:

  1. Cancellation Window:

    • Guests may cancel their reservations without penalty up to 48 hours prior to the scheduled check-in date.

  2. Late Cancellations:

    • Cancellations made less than 48 hours before the check-in date will incur a charge equivalent to the first night’s stay.

  3. No-Show Policy:

    • Guests who fail to cancel their reservation and do not arrive will be charged for the first night’s stay.

  4. Modification of Reservations:

    • Changes to existing reservations (dates, number of guests, etc.) are subject to availability and may affect pricing.

  5. Refunds:

    • Any applicable refunds will be processed within 7-10 business days to the original payment method.

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For further assistance or inquiries regarding your reservation, please contact our front desk.

Thank you for choosing Royal Irenic Hotel! We look forward to welcoming you.

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